returns

Returns & Refunds Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help. Please review our returns and refunds policy below.

Return Eligibility

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In the original packaging (when possible)
• Returned within 30 days of delivery
• Accompanied by proof of purchase (order confirmation or receipt)

Items That Cannot Be Returned

For safety and hygiene reasons, certain items cannot be returned:

• Personalized or custom-made products
• Perishable goods (food, flowers, etc.)
• Intimate or sanitary goods
• Items that have been used or opened
• Gift cards
• Digital products (downloads, software, etc.)

How to Initiate a Return

To return an item, please follow these steps:

1. Contact us at sales@tstrade.co.uk or use our contact form to request a return
2. Include your order number and the reason for return
3. We will provide you with a return authorization and return address
4. Package the item securely in its original packaging (if available)
5. Ship the item to the provided return address

Return Shipping Costs

Return shipping costs are typically the responsibility of the customer, unless the item was defective or incorrect. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.

Refund Process

Once we receive and inspect your returned item, we will:

1. Send you an email to confirm receipt
2. Process your refund within 5-10 business days
3. Issue the refund to your original method of payment

Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

Exchange Policy

If you need to exchange an item for a different size or color, please contact us. Exchanges are subject to availability. You may be responsible for any price difference and additional shipping costs.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund at no cost to you, including return shipping.

Late or Missing Refunds

If you haven't received your refund after 10 business days, please:

1. Check your bank account again
2. Contact your credit card company (processing may take time)
3. Contact your bank (processing may take time)
4. Contact us if you still have not received your refund

Contact Us

If you have questions about returns or refunds, please contact us. We're here to help!