help
Help & Support
We're here to help! Find answers to common questions below, or contact us directly if you need additional assistance.
Frequently Asked Questions
Ordering & Payment
- How do I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. Follow the steps to complete your order. - What payment methods do you accept?
We accept major credit cards, debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay. See our Payment Methods page for details. - When will my card be charged?
Your payment method will be charged when your order is confirmed.
Shipping & Delivery
- How long does shipping take?
Shipping times vary by location and method. Standard shipping typically takes 3-5 business days. See our Delivery Information for details. - How much does shipping cost?
Shipping costs are calculated at checkout based on your location and selected shipping method. Free shipping may be available on orders over a certain amount. - Can I track my order?
Yes! Once your order ships, you'll receive a tracking number via email. You can use this to track your package on the carrier's website.
Returns & Exchanges
- Can I return an item?
Yes, most items can be returned within 30 days of delivery. See our Returns & Refunds Policy for details. - How do I return an item?
Contact us to initiate a return. We'll provide you with a return authorization and instructions. - How long do refunds take?
Refunds are processed within 5-10 business days after we receive your returned item. It may take additional time for your bank to process the refund.
Account & Account Management
- How do I create an account?
You can create an account during checkout or by visiting the registration page. - How do I update my account information?
Log in to your account and navigate to your account settings to update your information. - I forgot my password. What do I do?
Use the "Forgot Password" link on the login page to reset your password.
Still Need Help?
If you can't find the answer you're looking for, we're here to help! Contact us using any of the methods below:
📧 Email: sales@tstrade.co.uk
📞 Phone: 07471848828
💬 WhatsApp: Message us directly
🕒 Contact Hours: 9AM - 5:30PM (Monday - Friday)